From September 2-7, 2025, ISSI Corp's President & COO Kristina Carla V. Racho and Marketing Officer Duane Sta. Teresa represented the company at the Australia-New Zealand Chamber of Commerce (ANZCHAM) Australia Roadshow 2025. As part of the Philippine delegation, they spent six intensive days across Melbourne and Brisbane, gaining critical insights into the Australian market and identifying clear opportunities for Philippine BPO services.
Australia is facing a defining moment. With a projected worker shortage of 156,240 by 2028 and the Brisbane 2032 Olympics creating massive infrastructure and service demands, Australian businesses are actively seeking offshore partners. But here's what makes this moment particularly significant: it's backed by government commitment.
Australia's "Invested: Southeast Asia Economic Strategy to 2040" represents a commitment to Southeast Asia economic engagement, with the Philippines identified as a key regional partner. This isn't just corporate interest—it's a government-backed, long-term vision extending to 2040 that creates a credible framework for sustained business partnerships.
Based on roadshow discussions and market research, five high-potential sectors emerged where Philippine BPO services can address critical Australian needs:
1. Digital Economy Services
IT support, software development, and digital marketing services are in high demand as Australian businesses face a skills gap crisis. With a high demand for a technologically educated workforce, this sector presents immediate opportunities.
2. Healthcare Support
Medical billing, patient services, and telehealth support represent growing needs as Australia's healthcare system faces capacity challenges and increasing regulatory requirements.
3. Financial Services
Back-office operations, compliance management, and customer service for the financial sector—where regulatory knowledge and attention to detail are paramount.
4. Education Support
Online learning support and administrative services, particularly relevant as Australia's education sector continues expanding its digital offerings.
5. Mining & Resources
Data processing, regulatory compliance, and project management support for Australia's significant mining and resources sector.
The roadshow reinforced several truths about successful Australia-Philippines partnerships: Australian businesses value specialization over generalization, relationships over transactions, and long-term stability over rapid scaling. These aren't new principles for ISSI Corp—they're how we've operated for 15 years. The market doesn't require us to change our approach; it requires us to be more intentional about articulating what we've always prioritized.
ISSI Corp's participation in the ANZCHAM roadshow, supported by the Australian Trade and Investment Commission (Austrade) and facilitated through Trade and Investment Queensland and Brisbane City of Queensland, reflects our strategic commitment to the Australian market. This engagement, which included sessions with government dignitaries, reinforces ISSI Corp's position as a committed partner in the long-term Australia-Philippines economic framework extending to 2040.
Our focus areas align with where Australian businesses are actively seeking offshore partnerships. We combine technical excellence with the communication skills and cultural awareness that SMEs particularly value in sustained collaborations. With minimal time difference between the Philippines and Australia, we provide near real-time collaboration that facilitates seamless integration with Australian business operations.
We're here to build partnerships with businesses navigating growth, capacity challenges, or market expansion—partnerships built on shared values, mutual respect, and sustainable collaboration.
With government backing from both countries, established frameworks for collaboration through ANZCHAM and Austrade, and clear market demand for Philippine BPO services, the timing is optimal for Australia-Philippines business partnerships.
Australia faces a critical worker shortage. The Philippines offers not just a solution, but a strategic partnership opportunity backed by cultural compatibility, technical capability, and government support extending to 2040.
The opportunity is significant. The market is ready. And ISSI Corp is well-positioned to help businesses bridge their needs while building lasting, mutually beneficial partnerships.
ISSI Corp is a business process solutions company that builds complex, high-value operations with precision, speed, and intelligence. Founded in 2010 and based in Manila, we bring 15 years of deep expertise in serving the insurance, SaaS, AI, and IT industries. Our core offerings include ModernCX™(Customer Experience), BackOffice+ (Back Office Support), and ContentGuard (Content Moderation).
Trusted by leading U.S. Life Insurers and managing over 1 million inbound calls annually, we blend seasoned human expertise with AI and digital technology to create revenue-generating customer experiences and operational excellence. ISSI Corp is your strategic partner for customer experience and growth enablement, delivering peace of mind built on trust.
ANZCHAM is a prominent chamber dedicated to cultivating robust business alliances between enterprises in the Philippines, Australia, and New Zealand.
