Our Story

Your Strategic Partner for Growth and Excellence Since 2010

ISSI Corp, formerly Insurance Support Services International Corporation, was founded in 2010 to deliver high-value, complex business process operation to global financial services, insurance, technology, and related industries. What began as specialized support for insurers has evolved into a comprehensive BPO company serving leading companies across North America and Australia.

Highlight achievements by the numbers
15 Years
of Proven Industry Experience
1000+
Dedicated Associates Supporting Client Operations
8
Leading US Life Insurance Carriers Partnered
Millions
of Complex, High-Value Transactions

Peace of Mind,
Built on Trust

ISSI Corp stands as the premier business process outsourcing partner for organizations seeking to accelerate growth without compromising quality.

With more than 15 years of experience, we specialize in high-value industries—including financial services, insurance, SaaS, and technology—where precision, compliance, and customer trust are essential.

Our Vision

We strive to be the trusted service and support partner of choice for global insurance, technology and related organizations.

Our Mission

We provide dependable, consistent, and excellent business process solutions that empower our clients to achieve their goals while ensuring satisfaction, growth, and peace of mind for all our stakeholders.

Our Core Values

01

Uprightness & Propriety

We uphold the highest standards of professionalism and ethical conduct in all our operations, practicing truthfulness and fairness regardless of the situation or environment.

02

Professionalism

We maintain and uphold a strong work ethic, committing ourselves to supporting our partners as they strive to serve their customers with excellence.

03

Honesty

We are committed to a strong work ethic, continuous improvement, and unwavering support for our partners.

Our Core Values

Guided by principles that inspire trust, innovation, and growth, we empower our team and partners to achieve lasting success together.

Uprightness & Propriety

We uphold the highest standards of professionalism and ethical conduct in all our operations.

Professionalism

We are committed to a strong work ethic, continuous improvement, and unwavering support for our partners.

Honesty

We believe in transparency, truthfulness, and keeping our promises, fostering trust and open communication with our clients.

References

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Company Milestones

2010
Founding Year

ISSI Corp established, providing claims servicing and contact center solutions for an Australian Pet Health Insurer.

2013
Strategic Partnership

Formed a joint venture with a leading Pet Health Insurer, expanding our specialized expertise.

2023
Embracing AI Technology

Partnered with a Marketing Automation Software Company for AI training and conversation design services.

2024
Technology Sector Growth

Added partnerships with Workforce Management and IT Management companies.

2025
Continued Innovation

Expanded service offerings to include Services Delivery and Customer Success solutions.

DRAG

Meet our inspiring leaders

Our leadership team brings deep industry expertise, global perspective,
and a shared commitment to client success and operational excellence.

John B. Echauz
Chairman and CEO
Carla V. Racho
President and Co-founder
Hermann Lischer
Vice Chairman and Co-founder
Dennis Harrison, Ph.D.
Chief Sales Officer – North America
Creating Lasting Impact

Empowering businesses
across the globe

Smiling man in a navy suit holding a tablet in a modern, bright hallway.
WE LOVE HELPING

Grow with Us
—Your Potential, Unlocked

We champion your success in a workplace built on support, recognition, and real opportunities to thrive. Explore what's next for your career.

Unlock Your Potential
in a Culture That
Champions Excellence

We prioritize your wins and provide a supportive environment where you can thrive.
Check out our openings today.

FAQs

Find answers to common questions and get the information you need quickly.
Explore our FAQs for helpful insights and solutions.

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