Privacy Policy

Our Role in Your Privacy

Whether you are a valued ISSI Corp customer or simply browsing our website at www.issicorp.com, please note that this policy applies to you. We are committed to transparency and would like to share some insights into how we handle your data

Our Responsibilities

As a registered customer of ISSI Corp, please be aware that we serve in the dual roles of both Personal Information Controller and Personal Information Processor for your personal data.

We are registered as a data controller at the National Privacy Commission, under NPC Registration Number: PIC-000-495-2023 .

Mark Jomerce Baldelobar is our Data Protection Officer. You can reach him via dataprotection@issicorp.com.

Your Responsibilities

• Read this Privacy Policy.
• If you are our customer, please also check the contracts between us: they may contain further details on how we collect and process your data.
• If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific purpose for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf by this Privacy Statement.

When and How We Collect Data

From the first moment you interact with ISSI Corp, we are collecting data. Sometimes you provide us with data, sometimes we collect data about you, either automatically or sometimes from other sources, like publicly available websites.

Here's when and how we collect data:

• You browse any page of our website (www.issicorp.com)
• You request a demo of ISSI Corp and any and all other types of materials
• We call you
• You engage with ISSI Corp
• You receive emails and other forms of communication from us
• You view and sign contracts
• You chat with us for customer support
• You opt-in to any marketing offer for your-information-type messages
• You fill-in form/s, in any type of format, and submit the same to ISSI Corp.

Types of Data We Collect

• Contact details: Your name, email address, phone/mobile number, and company name.
• Data that identifies you: Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.
• Data on how you use ISSI Corp: Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions…

What about really sensitive data?

We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offenses or alleged offenses) except when we have your specific consent, or when we have to comply with the law.

How and Why We Use Your Data

Data Privacy Law means that we can only use your data for certain purposes and where we have a legal basis to do so. Here are the reasons for which we process your data:

• Improving ISSI Corp: Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization, and data analysis and research.
• Customer Support: Responding to inquiries via live chat support, phone, or email.
• Newsletter and event invitations (with your consent): Send you emails and messages about events and new features, products and services, and content.
• Marketing and selling ISSI Corp: Identifying you as someone who might wish to engage with ISSI Corp, contacting you at work to gauge your interest, demo ISSI Corp’s services and solutions, and marketing ISSI Corp to you and others.

Consent

You have given clear consent for you to process your personal data for a specific purpose.

If you have previously given consent to our processing of your data you can freely withdraw such consent at any time. You can do this by emailing us at dataprotection@issicorp.com.

If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data.

Contract

The handling of your data is integral to the contract you hold with us, or it’s required due to specific actions you’ve requested prior to formalizing that contract.

Legitimate interests

Processing your data is necessary for our legitimate interests. These legitimate interests are:

• Gaining insights from your behavior on our website.
• Delivering, developing, and improving the ISSI Corp service.
• Enabling us to enhance, customize, or modify our services and communications.
• Promoting and marketing ISSI Corp to potential business customers.
• Determining whether marketing campaigns are effective.

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

Your Privacy Choices and Rights

YOUR CHOICES

• You can choose not to provide us with personal data. If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
• You can turn off cookies. You can block cookies by activating a setting on your browser allowing you to refuse cookies, or by using the cookie tool on our website. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and ISSI Corp, but certain services (like our support webchat) will not work effectively.
• You can ask us not to use your data for marketing. You can opt out of marketing by emailing us at - dataprotection@issicorp.com.

YOUR RIGHTS

You can exercise your rights by sending us an email at dataprotection@issicorp.com.

You have the right to access the information we hold about you.

This includes the right to ask us for supplementary information about:

• The categories of data we are processing
• The purposes of data processing
• The categories of third parties to whom the data may be disclosed
• How long the data will be stored (or the criteria used to determine that period)
• Your other rights regarding our use of your data
• You have the right to make us correct any inaccurate personal data about you.
• You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior).
• You have the right to port your data to another service. This allows an individual to obtain and reuse their personal data across different services.
• You have the right to be 'forgotten' by us. You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of ISSI Corp This right doesn't always apply (for example, if we have a contract with you), but we'll tell you if this is the case when you ask us to erase your data.
• You have the right to complain about our use of your data. Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the National Privacy Commission.

How Secure Is the Data We Collect?

We have physical, electronic and managerial procedures to safeguard and secure the information we collect.

And please remember:

• You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure.
• If you believe your privacy has been breached, please contact us immediately at dataprotection@issicorp.com

Where Do We Store the Data?

The personal data we collect is processed at our offices in the Philippines, and in any data processing facilities operated by the third parties identified below. Some of these facilities are outside of the Philippines.

If we transfer or store your information outside of the Philippines, we will take steps required by law to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. Normally, this involves us informing and asking for your consent, conducting a data transfer risk assessment, and requiring our suppliers to enter into binding contractual commitments with us designed to protect your data.

How Long Do We Store Your Data?

If you’ve been an ISSI Corp customer, we’ll delete your personal data from our systems six years after you stop being an ISSI Corp customer. We keep the information in this time in case there are any legal claims relating to your time as a customer. We will delete information that you have in ISSI Corp itself by the arrangements set out in your contract with us.

If we contact you about the services of ISSI Corp or you book a consultation with us, we’ll delete your personal data from our systems three years after we last contacted you. This stops us from contacting you again too soon if you’re not interested in ISSI Corp right now.

Third Parties Who Process Your Data

Tech businesses often use third parties to help them host their application, communicate with customers, power their emails, etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes we must share your data with them to get these services to work well. Your data is shared only when strictly necessary below and according to the safeguards and good practices detailed in this Privacy Statement.

We use the following third-party service providers:

• Amazon Web Services: Cloud computing services to host our application.
• Salesforce: Customer relationship management (CRM) platform to manage customer interactions and data.
• Google Analytics: Website analytics to track and report website traffic.

Where personal data is transferred to a third party in a country outside the Philippines that is not considered to offer an adequate level of protection for personal data, we conduct a transfer risk assessment and ensure that we have in place a binding contract with them containing the current version of the standard contractual clauses with them.

Any data transfers outside of the Philippines are encrypted and generally do not include special categories of personal data.

How We Use Cookies

We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with ISSI Corp These may be 'session' cookies, meaning they delete themselves when you leave ISSI Corp, or 'persistent' cookies which do not delete themselves and help us recognize you when you return so we can provide a tailored service.

How Can I Block Cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also use our cookie banner to manage your preferences. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

Which Specific Cookies Do We Use?

Making This Policy Great

Kudos on thoroughly reading through this policy. We have crafted it with the utmost attention to ensure it is as clear, beneficial, and captivating as possible. We encourage you to revisit this page regularly, as we will update it with any modifications. Rest assured, significant changes will be promptly communicated to our valued ISSI Corp customers via email.

This policy was last updated on August 1, 2024.