Insurance Support Services International Corporation (ISSI Corp) is pleased to announce its membership in the Contact Center Association of the Philippines (CCAP), effective April 28, 2025.
This membership reflects ISSI Corp's continued commitment to advancing contact center excellence in the Philippines while strengthening connections within the local BPO community. As a company that has served the insurance and technology sectors for 15 years, ISSI Corp looks forward to contributing to CCAP's mission of maintaining the Philippines' #1 global market position.
The membership represents an opportunity for ISSI Corp to connect with fellow professionals who share the company's dedication to delivering exceptional customer experiences. This collaboration will enable the team to learn from industry peers while contributing to initiatives that strengthen the Philippine contact center industry.
Through CCAP membership, ISSI Corp will participate in programs focused on talent development, industry innovation, and performance excellence. The company's nominated Council representatives will contribute to cross-sector efforts in expanding talent supply and driving best practices, bringing specialized insurance and technology expertise to these collaborative initiatives.
As the company continues to grow its operations and serve clients with the highest standards of quality and reliability, partnerships like this support staying connected to industry developments while maintaining its position as a trusted BPO partner.
ISSI Corp is a business process solutions company that builds complex, high-value operations with precision, speed, and intelligence. Founded in 2010 and based in Manila, we bring 14+ years of deep expertise in serving the insurance, SaaS, AI, and IT industries. Our core offerings include ModernCX™ (Customer Experience), BackOffice+ (Back Office Support), and ContentGuard (Content Moderation).
Trusted by 8 leading U.S. Life Insurers and managing over 1 million inbound calls annually, we blend seasoned human expertise with AI and digital technology to create revenue-generating customer experiences and operational excellence. ISSI Corp is your strategic partner for customer experience and growth enablement, delivering peace of mind built on trust.
The Contact Center Association of the Philippines (CCAP) strengthens the Philippines' #1 market position in the global contact center industry through cross-sector collaboration. CCAP drives innovation, expands talent supply, and promotes industry excellence through partnerships with government, academe, and other sectors.
