Insurance Support Services International Corp. (ISSI Corp), received ISO 9001:2015 certification from The British Standards Institution (BSI), under Certificate Number FS 788314, at a recognition ceremony held at the ISSI Corp headquarters in Taguig City.
This certification confirms that ISSI Corp has established a comprehensive Quality Management System (QMS) that meets international standards, ensuring its ability to deliver consistent, high-quality services to clients. This milestone enhances ISSI Corp's credibility and trust among stakeholders, including clients, partners, and industry regulators. It also underscores the company's commitment to operational excellence, continuous improvement, and superior customer experience.
"This marks our commitment to continual improvement in our operations and our organization as a whole. As we service our existing clients and as we build new relationships with potential and new partners,
Now we can articulate and map our existing process, we are equipped to identify areas for optimization and to constantly strive for better performance and ultimately better customer experience, consistently between internal and external customers, to strive for better performance continually. As we grow our organization, I idealize promoting a culture where change is constant and improvement is a habit." said Carla V. Racho, President and COO at ISSI Corp.
ISSI Corp was certified by BSI, one of the world's leading standards bodies and founding member of ISO. Founded in 1901, BSI helps organizations globally through standards creation, system certification, supplier verification, and training activities to manage risk, reduce costs, and ensure sustainability.
Quality management is a vital component of any organization's business strategy. In today's competitive and dynamic business environment, the ability to consistently deliver high-quality services is crucial for maintaining client satisfaction and business growth. ISO 9001:2015 certification demonstrates that ISSI Corp has robust processes in place to ensure service quality, optimize operations, and drive continuous improvement across all areas of the business.
Rani Canillas, Senior Client Solutions Manager of BSI, acknowledged ISSI Corp's achievement: "I would like to acknowledge you today because this certification was the result of your hard work all along. It wasn't a journey that was very easy—it was a tough path. This is a certification that you will have for 3 years, with annual audits to maintain it. Congratulations on this significant achievement."
For more information, contact:
Emee Tan
Organizational Development Officer for Strategy and Sustainability
emee.tan@issicorp.com
ISSI Corp is a business process solutions company that runs complex, high-value operations with precision, speed, and intelligence. Founded in 2010 and headquartered in Manila, we bring over 15 years of operational expertise to the insurance, banking, financial services, and technology industries.
Clients engage us in the way that fits their need — an outcome we run end to end (Managed Service), a team we build around their operation (Dedicated Team), or a capability we build, operate, and transfer to them over time (Build-Operate-Transfer). Operating from a PEZA-registered facility with more than 1,000 professionals, we pair seasoned human expertise with AI and digital technology to deliver operational excellence at scale. ISSI Corp — peace of mind, built on trust.
Since 1901, BSI has been at the forefront of setting global standards, helping organizations worldwide enhance performance, achieve sustainable growth, and manage risks. Through standards, assurance, and consulting services, BSI supports businesses in driving continuous improvement and innovation. For more information, visit www.bsigroup.com
