.jpg)
At ISSI Corp, we build more than just business operations — we build people. Our approach to personal and professional development reflects our commitment to creating impactful, future-ready experiences that extend beyond client services to our own team members.
John Gorres, our Learning & Development Assistant Manager, exemplifies how individual growth drives collective excellence in our organization.
John shares his experience:
"As a Learning & Development Assistant Manager at ISSI Corp, my personal growth has been rooted in collaboration, mentorship, and continuous learning." Working alongside the Head of L&D, John has helped deliver targeted training programs that enhance leadership capabilities across the organization.
These initiatives focus on critical skills that drive operational excellence: data presentation, effective feedback techniques, accountability frameworks, conflict management strategies, and collaborative problem-solving — all essential elements that ultimately enhance the customer experience we deliver to clients.
"Through the guidance of my mentors, I also grew as a coach and facilitator—allowing me to inspire not only my team but also participants in our Leadership Development and Track Trainee Programs," John notes.
This approach mirrors our client partnerships — we meet you where you are, design solutions tailored to your needs, and ensure our experts work seamlessly with yours to deliver measurable results.
Just as we leverage intelligent automation and data analysis to transform client operations, we apply the same performance-driven approach to our internal development programs.
"Data-driven evaluation is a shared effort within our team," says John, highlighting how collaborative assessment helps ensure all learning initiatives remain responsive, effective, and aligned with our commitment to operational efficiency.
"Ultimately, my personal growth has allowed me to contribute more meaningfully to the development of our leaders and teams, helping strengthen ISSI Corp's learning culture."
John's journey reflects our core promise: we create peace of mind built on trust. For our team members, this means providing the stability, support, and growth opportunities that enable them to excel. For our clients, it means having access to highly skilled professionals who continuously enhance their capabilities to deliver superior customer experiences.
We understand that growth rarely follows a predictable path. It emerges from meaningful challenges, cross-functional collaboration, and the guidance of experienced mentors. These everyday interactions foster the supportive, results-oriented culture that powers our ability to drive your growth.
If you're seeking a workplace where professional development is viewed as a strategic investment rather than just a program, we invite you to explore opportunities with ISSI Corp.
Explore our current job openings and discover how we can grow together.
ISSI Corp is a business process solutions company that builds complex, high-value operations with precision, speed, and intelligence. Founded in 2010 and based in Manila, we bring 14+ years of deep expertise in serving the insurance, SaaS, AI, and IT industries. Our core offerings include ModernCX™ (Customer Experience), BackOffice+ (Back Office Support), and ContentGuard (Content Moderation).
Trusted by 8 leading U.S. Life Insurers and managing over 1 million inbound calls annually, we blend seasoned human expertise with AI and digital technology to create revenue-generating customer experiences and operational excellence. ISSI Corp is your strategic partner for customer experience and growth enablement, delivering peace of mind built on trust.
.png)
