Careers | ISSI Corp.

Ready to join our team?

Full time

Virtual Assistant

We are seeking a reliable and detail-oriented Virtual Assistant to support daily operations. This role will focus on administrative support, data entry, document preparation, internal communications, and scheduling. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced, remote environment.

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Full time

Virtual Assistant

Key responsibilities include managing proposals, handling email communications, maintaining internal documents and spreadsheets, scheduling meetings, coordinating building access for team members and vendors, and providing real-time online support during working hours.

Proven experience as a Virtual Assistant/Administrative Assistant
Strong data entry and organizational skills
Experience using PandaDoc or similar proposal/document tools, or strong ability to learn new systems quickly
Proficient in Google Workspace (Gmail, Google Sheets, Google Calendar, Google Chat)
Proficient in Microsoft Office (Excel, Word, Outlook)
Comfortable creating and maintaining spreadsheets
Strong written communication skills (professional email writing)
Ability to stay online and responsive throughout assigned work hours
High attention to detail and ability to follow processes
Experience with calendar management and meeting scheduling
Experience coordinating access or onboarding
Preferred: Experience using Slack and Google Chat for daily team communication

We offer an attractive salary package commensurate with your skills and experience.
As a token of our appreciation, enjoy a 14th-month bonus upon regularization.
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.
Maintain a healthy work-life balance with generous paid time off.
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Connect with colleagues through sports activities, team-building events, and regular social gatherings.

Full time

AV Designer

In this essential role, this role will work closely with operations and project leadership to translate scope into clear, accurate construction-ready documentation. AV Designer will support proposal development and project execution by creating professional technical drawings and design documentation.

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Full time

AV Designer

Create low voltage and AV system designs
Develop floor plan markups, device layouts, signal flow diagrams, riser diagrams, rack elevations, and wall elevations
Produce structured cabling layouts (CAT6A, IDF/MDF, pathway routing)
Develop AV system block diagrams
Interpret architectural drawings and coordinate with existing building plans
Revise drawings based on client comments and field conditions
Prepare drawing packages for proposals and submittals

Must Have

Experience in designing commercial AV and low voltage systems
Proficiency in AutoCAD, Revit, Bluebeam, and Visio
Understanding of structured cabling standards, rack layouts & equipment spacing, sound masking layouts, collaboration room design (Zoom/Teams), and access control & security systems
Ability to work from scopes of work and translate into buildable documentation
Strong attention to detail

Nice to Have

Experience in enterprise corporate office projects
Experience in Multi-floor or multi-building departments
Experience in IT + AV intergration environments

We offer an attractive salary package commensurate with your skills and experience.
As a token of our appreciation, enjoy a 14th-month bonus upon regularization.
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.
Maintain a healthy work-life balance with generous paid time off.
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Connect with colleagues through sports activities, team-building events, and regular social gatherings.

Full time

Associate Customer Support

As a Customer Support Associate, you will be the friendly voice of our company, helping customers resolve issues and ensuring their satisfaction. This role requires both patience and resourcefulness. You'll need to listen actively, troubleshoot effectively, and find creative solutions.

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Full time

Associate Customer Support

Handling inbound calls from policy members, provider and producers with the utmost care, requiring professional telephone etiquette and excellent listening and problem-solving skills
Ensure that all inquiries are resolved utilizing the designated systems and processes presented during the initial training period. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Ensure that KPI’s agreed on service levels (SLAs) are met without sacrificing the quality of service provided
Ensure that schedule adherence (shift schedule and off the phone schedules) is followed and escalate any issues to immediate supervisor pertaining to phone activities.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties (i.e. Confidentiality, Anti-Fraud, etc.). Remain compliant with the relevant business, regulatory and legislative requirements (i.e. HIPAA)
Attend training sessions and develop capabilities as required by the management

Must Have

At least 2nd year college level (preferred but not required)
With a minimum of 2 years BPO/ Customer Service experience (preferred but not required)
Background in insurance / financial account is an advantage
With strong customer service skills
Excellent written and verbal communication skills

Nice to Have

Background in insurance / financial account is an advantage
Willing to work in shifting schedules / night shift

We offer an attractive salary package commensurate with your skills and experience.
As a token of our appreciation, enjoy a 14th-month bonus upon regularization.
Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.
Maintain a healthy work-life balance with generous paid time off.
Stay energized and focused with free meals, snacks, and drinks throughout your workday.
Connect with colleagues through sports activities, team-building events, and regular social gatherings.

FAQs

Find answers to common questions and get the information you need quickly.
Explore our FAQs for helpful insights and solutions.

What is the hiring process at ISSI Corp?

Our hiring process typically includes an initial application review, skills assessment, interviews with the hiring manager and team members, and a final discussion of the offer. We aim to make the process transparent and efficient while ensuring we find the right match for both the candidate and ISSI Corp.

What training can I expect when joining ISSI Corp?

New team members receive comprehensive onboarding that includes company orientation, role-specific training, and industry knowledge development. Ongoing learning opportunities include skill enhancement workshops, certification programs, and leadership development initiatives.

Does ISSI Corp offer remote work opportunities?

While many of our positions require on-site presence due to the collaborative nature of our work and client requirements, we do offer flexible work arrangements where possible. Specific work arrangements are discussed during the interview process for each role.

What is the company culture like at ISSI Corp?

Our culture emphasizes collaboration, continuous improvement, and professional excellence while maintaining a supportive environment. We celebrate diversity of thought and background and foster an inclusive workplace where everyone can contribute their best work.

How does career advancement work at ISSI Corp?

We believe in promoting from within and providing clear career paths with defined milestones. Regular performance reviews, feedback sessions, and development plans help our team members advance their careers aligned with their goals and our company needs.

Unlock Your Potential in a Culture that Champions Excellence

Our Core Values

Uprightness & Propriety

Professionalism

Honesty

Ready to join our team?

Virtual Assistant

AV Designer

Associate Customer Support

Employee testimonials

FAQs